General Policy

1. Service Policies

1.1 Order Processing

• All orders are processed in the order they are received
• We reserve the right to refuse service for any reason
• Custom orders may require additional processing time
• Rush orders are subject to availability and additional fees

1.2 Service Availability

• Our services are available during business hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM
• Holiday hours may vary and will be posted in advance
• We accept orders year-round, including peak holiday seasons

2. Payment Policies

2.1 Payment Methods

• We accept major credit cards, debit cards, and bank transfers
• Payment is due upon order placement unless otherwise arranged
• Corporate accounts may be eligible for net-30 payment terms

2.2 Pricing

• All prices are quoted in the local currency and are subject to change
• Custom quotes are valid for 30 days from issue date
• Bulk order discounts are available for qualifying orders
• Additional charges may apply for special materials or rush services

3. Cancellation and Refund Policy

3.1 Cancellations

• Orders may be cancelled up to 24 hours before scheduled completion
• Cancellations made within 24 hours may incur a cancellation fee
• Custom or special-order materials cannot be refunded once purchased

3.2 Refunds

• We stand behind the quality of our work
• If you are not satisfied with our service, please contact us within 48 hours
• Refunds are issued on a case-by-case basis
• Refunds are processed within 7-10 business days

4. Quality Assurance

• We use only premium materials and maintain high quality standards
• All work is inspected before delivery to ensure it meets our standards
• We guarantee our work against defects in materials and workmanship
• Any issues should be reported immediately for resolution

5. Customer Responsibilities

• Provide accurate information about gift dimensions and specifications
• Communicate any special requirements or deadlines at time of order
• Pick up completed orders within 7 days unless other arrangements are made
• Inspect wrapped items upon receipt and report any concerns promptly

6. Liability Limitations

• We are not responsible for damage to items that occurs during customer transport
• Our liability is limited to the cost of the wrapping service provided
• We are not responsible for the contents of wrapped items
• Insurance for high-value items is the customer's responsibility

7. Intellectual Property

• All original designs and creative work remain our intellectual property
• Customers may not reproduce our designs for commercial purposes
• We respect the intellectual property rights of others
• Custom designs become customer property upon full payment

8. Privacy and Data Protection

We are committed to protecting your privacy. For detailed information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

9. Dispute Resolution

• We strive to resolve all customer concerns promptly and fairly
• Issues should first be reported to our customer service team
• Unresolved disputes may be subject to mediation or arbitration
• Legal disputes are governed by the laws of Ukraine

10. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the modified policy.

11. Contact Information

For questions about our policies or to discuss your specific needs, please contact us: